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Updated in [August 18th, 2023]

Skills and Knowledge:
By completing this course, you will acquire a solid understanding of the ISO 9001:2015 standard, including the process approach and how it can be used to plan, do, check, and act (continually improve) any process. You will also gain knowledge of the context of the organization, including the importance of identifying external and internal issues, interested parties, needs and expectations, risks and opportunities, and the relation with SWOT analysis. Additionally, you will learn how to evaluate documented information required by ISO 9001:2015 and the interrelationships between the quality processes, quality planning, policy, and objectives. You will also be able to apply the principles, processes, and methods of auditing, demonstrate the activities involved in preparing for an audit, and determine an effective audit in the context of the auditee's organizational situation. Finally, you will be able to apply effective audit skills and practice personal behaviors necessary for effective and efficient conduct of a management system audit.
Professional Growth:
This course contributes to professional growth by providing a comprehensive understanding of the ISO 9001:2015 standard. It covers the intent and requirements of the standard, the process approach and Plan-Do-Check-Act (PDCA) methodology, and the principles, processes, and methods of auditing. It also provides an understanding of the context of the organization, the importance of identifying external and internal issues, interested parties, needs and expectations, risks and opportunities, and the relation with SWOT analysis. Additionally, the course covers the strategic planning process, vision, mission, strategy map, and its integration with the Quality Management System and process approach. By completing this course, individuals will have the knowledge and skills necessary to effectively and efficiently conduct a management system audit.
Further Education:
This course is suitable for preparing further education as it provides a comprehensive overview of the ISO 9001:2015 standard and its requirements. It covers the process approach, the context of the organization, and the principles, processes, and methods of auditing. It also provides an understanding of the intent and requirements of ISO 9001:2015, as well as the evidence needed to demonstrate conformity to the standard. Additionally, the course covers the activities involved in preparing for an audit and the effective audit skills and personal behaviors necessary for an effective and efficient audit.

Course Syllabus

Introduction