❗The content presented here is sourced directly from Udemy platform. For comprehensive course details, including enrollment information, simply click on the 'Go to class' link on our website.

Updated in [August 18th, 2023]

Skills and Knowledge:
This course will provide skills and knowledge in IT Demand Management, including a 4-phase process framework for demand management, the lifecycle of ideas becoming work items, the roles and responsibilities that support IT Demand Management, different categories of work that come into an organization, how to scale the IT Demand Management process for different types of projects, common demand management issues and how to address them, and key metrics to report on the benefits of the Demand Management process. Additionally, participants will be able to create a backlog of the work that has been requested of their IT teams, draft their organization’s demand management process, and have a set of actionable plans and artifacts to start a Demand Management practice at their organization.
Professional Growth:
This course contributes to professional growth by providing a framework for managing IT projects and work in-take. It introduces a 4-phase process that can help improve the quality of incoming work and prioritize projects. It also provides guidance on how to scale the process for different types of projects, as well as case studies and key performance indicators to measure the success of the process. By the end of the course, participants will have a set of actionable plans and artifacts to start a Demand Management practice at their organization.
Further Education:
This course is suitable for preparing further education as it provides a comprehensive overview of IT Demand Management and how to implement it in an organization. It covers topics such as the lifecycle of ideas becoming work items, the roles and responsibilities of those involved in the process, a 4-phase process framework, different categories of work, scaling the process for different types of projects, and key metrics to report on the benefits of the process. Additionally, the course provides actionable plans and artifacts to start a Demand Management practice at an organization.

Course Syllabus

Course Introduction

Introduction to Demand Management

Scaling the Demand Management Process

Demand Management Case Studies

Conclusion