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Updated in [July 18th, 2023]

This Office Administration Management course provides an overview of the working principles of an office administrator, the hard and soft skills required to become a successful office administrator, and the basic MS Office skills needed to excel in the role. Areas of learning include introduction to office administration, communication skills for office administrators, computer skills for office administrators, legal and ethical aspects of office administration, and office administration in banking.

The course is interesting to anyone who wants to learn the skills required for office administration and how to enhance those skills to develop their career. Topics discussed include communication skills, computer skills, legal and ethical aspects, and practical examples and cases. The course also covers how to use MS Word, MS PowerPoint, and MS Excel.

The course is led by Igor Dmitriev, Professor of The Retail Banking School and Digital Business and Retail Banking Expert. He holds an MBA from The Boston University, USA, a Master of Science in Engineering (Technical) Management from The State University of New York at Buffalo, USA, and a Master of Science in Informatics and Economics from The Saint- Petersburg State University of Finance and Economics, Russia. He is also a Six Sigma Black Belt and has extensive experience in banking, FinTech, and Digital, as well as experience in roles such as CEO, Head of Business, Chief Digital & Marketing Officer, Head of Digital Transformation and Channels, and Head of Products and Marketing.

Nabamita Ray, Senior Manager of The Retail Banking School, also contributes to the course. She holds an MBA from The ICFAI University, India, and a Bachelor of Agricultural Science from Doon University India. She has two years of experience as a Marketing Expert and Business Head, and one year of experience as a Business Development Manager.

Linked topics include office administration, basic office skills, basic business skills, communication skills, organizational skills, and legal aspects of business.

Course Syllabus

Welcome Message

Basics of Office Administration Management

Communication Skills

Computer skills

Legal and ethical aspects of office management

Record Management

Office Administration in Banking

Interactive Part