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Updated in [August 18th, 2023]

Skills and Knowledge:
This course will provide participants with the skills and knowledge necessary to become an effective active listener. Participants will learn how to listen attentively and respond appropriately to clients, as well as how to recognize and interpret verbal and nonverbal cues. Additionally, participants will gain an understanding of the importance of active listening in sales and how it can help to build trust and rapport with clients.
Professional Growth:
This course on Active Listening contributes to professional growth by teaching the fundamentals of effective communication. By learning the basics of active listening, professionals can better understand their clients and build stronger relationships. This course also provides insight into why active listening is a sound sales strategy, allowing professionals to gain more clients and increase their success.
Further Education:
This course on Active Listening is suitable for preparing further education as it provides an understanding of the fundamentals of active listening and how it can be used as a sales strategy. Developing better listening skills is an important part of communication and this course can help equip individuals with the necessary skills to converse effectively with clients and let them know they are being heard.

Course Syllabus

Active Listening in Sales

Core Principles of Active Listening

Listening for What’s Not Being Said

Barriers to Active Listening