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Updated in [August 18th, 2023]

Skills and Knowledge:
This course on Knowledge Management (KM) tools for SMEs will provide students, practitioners, trainers, consultants, coaches, and other interested individuals with the skills and knowledge to effectively manage knowledge within a company. Participants will gain an understanding of the area of KM and various KM toolsets, as well as how to implement and apply these tools in practice. They will learn about the different KM tools, such as Competence Matrix, International Communication, Lessons Learned, Idea Competitions, Business Intelligence, and Knowledge Market. Additionally, they will gain an understanding of the importance of KM for SMEs, and how it can help them to understand, evaluate, and apply these tools into their daily routine, particularly during turbulent times.
Professional Growth:
This course on Knowledge Management (KM) tools for SMEs provides an opportunity for professional growth by introducing participants to various KM toolsets and how to effectively manage knowledge within a company. Through the eight sections and 24 lectures, participants will gain an understanding of the area of KM and how to apply the toolsets to their own organization. The course will also provide case studies to demonstrate how the tools can be applied in practice, as well as external resources and downloadable material for further reading. By understanding and applying KM tools, SMEs can better manage their resources and remain competitive in times of instability and market turbulences.
Further Education:
This course on Knowledge Management (KM) tools for SMEs is suitable for preparing further education as it provides a comprehensive overview of the area of KM and various KM toolsets. It consists of eight sections and 24 lectures, covering each KM tool in detail, including a video, written documentation on how to implement the respective tool, and a case study to show how the tool can be applied in practice. Additionally, quizzes are included to test the participants' knowledge. As KM is particularly important for SMEs, this course can help them to understand, evaluate, and apply these tools into their daily routine and in particular during turbulent times.

Course Syllabus

Introduction to the Course

Tool#1 Competence Matrix

Tool#2 Internal Communication

Tool#3 Lessons Learned

Tool#4 Idea Competition

Tool#5 Business Intelligence

Tool#6 Knowledge Market

Summary