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Updated in [August 18th, 2023]

Skills and Knowledge:
This course will provide learners with the skills and knowledge necessary to effectively manage, create, and contribute to a knowledge base or Wiki. Learners will gain an understanding of their audience and their needs, as well as how to determine the content needed to meet those needs. They will also learn how to design a structure to encourage browsing and support search, as well as how to conduct content audits and create publication workflows. Additionally, learners will learn how to develop and deploy templates to standardize content, the importance of labels and how they drive search and automate tasks, and the importance of good titles and headers. Through hands-on activities, learners will also gain experience using tools such as LucidChart and Confluence.
Professional Growth:
This course provides a comprehensive overview of the fundamentals of knowledge bases and Wikis, and how to effectively manage, create, and contribute to them. It covers topics such as understanding the audience and their needs, determining the content needed to meet those needs, designing a structure to encourage browsing and support search, content audits, publication workflows, developing and deploying templates, labels, titles, and headers. Additionally, the course includes hands-on activities such as documenting the knowledge base structure in LucidChart, setting up a live knowledge base in Confluence, making and managing templates, applying and maintaining labels, and learning how to use Confluence Macros. By taking this course, individuals will gain the skills and knowledge necessary to create and maintain a successful knowledge base, which will contribute to their professional growth.
Further Education:
This course is suitable for preparing further education as it covers all the basics of knowledge bases and Wikis, including planning, processes, and features. It also provides hands-on activities to help learners gain experience with tools such as LucidChart and Confluence. Through these activities, learners can gain a better understanding of how to develop and deploy templates, apply and maintain labels, and create a knowledge base structure. This course is a great way to learn the fundamentals of knowledge bases and Wikis and prepare for further education.

Course Syllabus

Introduction

Knowledge Base Planning

Knowledge Base Processes

Knowledge Base Mechanics

Course Wrapup

Additional Content : Confluence Macros

Bonus Section