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Updated in [July 24th, 2023]

MIM® Major Incident Manager Course The MIM® Major Incident Manager Course is designed to equip IT professionals with the skills and knowledge to effectively manage major incidents. The course covers the fundamentals of major incident management, including the roles and responsibilities of a major incident manager, the process of major incident management, and the tools and techniques used to manage major incidents. The course also covers the importance of communication and collaboration in major incident management, as well as the importance of stakeholder management. The course is designed to provide a comprehensive overview of major incident management, and is suitable for IT professionals of all levels. The course is divided into four modules, each focusing on a different aspect of major incident management. The modules are: Module 1: Introduction to Major Incident Management This module provides an overview of major incident management, including the roles and responsibilities of a major incident manager, the process of major incident management, and the tools and techniques used to manage major incidents. Module 2: Communication and Collaboration This module focuses on the importance of communication and collaboration in major incident management. It covers the different types of communication and collaboration, as well as the importance of stakeholder management. Module 3: Tools and Techniques This module covers the tools and techniques used to manage major incidents, including incident management tools, incident response plans, and incident response teams. Module 4: Best Practices This module covers best practices for major incident management, including the importance of planning, the importance of documentation, and the importance of post-incident reviews. The MIM® Major Incident Manager Course is designed to equip IT professionals with the skills and knowledge to effectively manage major incidents. The course covers the fundamentals of major incident management, including the roles and responsibilities of a major incident manager, the process of major incident management, and the tools and techniques used to manage major incidents. The course also covers the importance of communication and collaboration in major incident management, as well as the importance of stakeholder management. The course is divided into four modules, each focusing on a different aspect of major incident management. Upon completion of the course, participants will have a comprehensive understanding of major incident management and will be able to effectively manage major incidents.