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Updated in [July 27th, 2023]

How can this course benefit you and your career goals? This course can benefit individuals and their career goals by teaching them the 7 Essentials To Excellent Customer Service. Customer service is the provision of service to customers before, during, and after a purchase. It is the process of ensuring customer satisfaction with a product or service through an exchange of information, assistance, and support. The 7 Essentials To Excellent Customer Service include: 1) Understanding customer needs; 2) Being proactive; 3) Being friendly and courteous; 4) Being knowledgeable; 5) Being responsive; 6) Being flexible; and 7) Being consistent. By learning and applying these essentials, individuals can improve their customer service skills and increase their chances of success in their chosen career. What skills and knowledge will you acquire during this course? Customer service is the practice of providing customers with a positive, helpful experience. It includes trying to exceed customer expectations and providing follow up services. Good customer service must include 7 essentials such as understanding customer needs, providing timely and accurate information, being friendly and courteous, being knowledgeable and helpful, providing solutions to customer problems, and being responsive to customer feedback. Customer service is important because it helps to drive sales, build customer loyalty, and create a positive reputation for the company. Customer service advisors, or CSAs, are responsible for providing customer service and helping customers with any issues or concerns they may have. Companies that produce highly technical products, such as software or hardware, need to provide excellent customer service in order to ensure customer satisfaction. David Brownlee and Associates offer customer service training programs to help businesses improve their customer service. The Pure Customer Service Training Program, 8 Secrets To Create Raving Fan Clients, is an in-depth customer service training program that provides access to David's new customer service training.