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Updated in [August 18th, 2023]

Skills and Knowledge:
This course will provide students with the skills and knowledge to effectively manage a crisis situation. Students will learn how to craft and implement an accurate, clear and unambiguous holding statement, as well as how to respond to escalating events on the ground, deal with media enquiries, and respond to the needs of internal employees and customers. Additionally, students will gain an understanding of how to handle a range of challenging situations, including IT system difficulties, while attempting to orchestrate a crisis management strategy.
Professional Growth:
This course provides students with the opportunity to gain professional growth by learning how to effectively manage a crisis. Through the three-chapter Crisis Management Simulation, students will gain an understanding of how to craft and implement an accurate, clear and unambiguous holding statement, as well as how to respond to escalating events, media enquiries, and internal employees and customers. Additionally, students will learn how to handle a range of challenging situations, including IT system difficulties, while attempting to orchestrate a crisis management strategy. By completing this course, students will gain the skills and knowledge necessary to effectively manage a crisis and contribute to professional growth.
Further Education:
This course appears to be suitable for preparing further education in crisis management, crisis planning, and communications. It provides an overview of crisis conditions and teaches students how to craft and implement an accurate, clear, and unambiguous holding statement. Additionally, it includes a three-chapter crisis management simulation that covers a range of challenging situations, such as responding to media inquiries, dealing with internal employees and customers, and handling IT system difficulties. All of these elements provide a comprehensive understanding of crisis management and can be beneficial for further education.

Course Syllabus

Introduction

Crisis Simulation Case Study: Parts One, Two and Three