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Updated in [June 30th, 2023]

This course provides an overview of the Lean Six Sigma method and the DMAIC approach to better understand the purpose of different process maps. It introduces the various tools used in mapping business processes, such as swim lane diagrams, value stream maps, the ‘suppliers, inputs, process, outputs and customers’ (SIPOC) approach, time value maps, value-add charts and spaghetti diagrams. Participants will learn which tool to use in a particular phase of DMAIC and how to use them to identify bottlenecks, repetition and delays. They will also learn how to measure and analyse the time, money and value added in each process step from live examples, and how to use a process map to improve business processes, reduce waste and increase efficiency. This course is suitable for small business owners, project managers and business analysts who want to develop their knowledge and skills in process mapping.

[Applications]
Upon completion of this course, participants will be able to apply the tools and techniques taught to any management system process. They will be able to measure and analyse the time, money and value added in each process step from live examples. Participants will also be able to use process maps to improve business processes, reduce waste and increase efficiency. Additionally, process maps can be used as process documentation to improve communication within a team or train new employees.

[Career Path]
One job position path that can be recommended to learners of this course is Process Mapping Analyst. A Process Mapping Analyst is responsible for creating process maps to identify, measure, analyse and improve business processes. They use various tools such as swim lane diagrams, value stream maps, the ‘suppliers, inputs, process, outputs and customers’ (SIPOC) approach, time value maps, value-add charts and spaghetti diagrams to view and analyse process data. They also measure and analyse the time, money and value added in each process step from live examples. Process Mapping Analysts are also responsible for using process maps to improve business processes, reduce waste and increase efficiency.

The development trend for Process Mapping Analysts is that they are increasingly in demand as businesses look to improve their processes and become more efficient. As businesses become more complex, the need for Process Mapping Analysts to create detailed process maps to identify and improve processes is becoming more important. Additionally, as businesses become more data-driven, the need for Process Mapping Analysts to use data to create process maps is also increasing. As a result, the demand for Process Mapping Analysts is expected to continue to grow in the coming years.

[Education Path]
The recommended educational path for learners interested in process mapping is to pursue a degree in Business Process Management (BPM). This degree focuses on the development and implementation of business processes and systems to improve organizational efficiency and effectiveness. It covers topics such as process mapping, process improvement, process automation, process optimization, and process analytics. Students will learn how to use process mapping tools and techniques to identify, measure, analyse, and improve business processes. They will also learn how to use process maps to document processes, reduce waste, and increase efficiency. Additionally, students will gain an understanding of the Lean Six Sigma methodology and the DMAIC approach.

The development trend of BPM degrees is to focus on the use of technology to improve business processes. This includes the use of artificial intelligence, machine learning, and data analytics to automate and optimize processes. Additionally, BPM degrees are increasingly focusing on the use of digital tools and platforms to improve collaboration and communication within organizations.

Course Syllabus

Understanding DMAIC with Process Maps

Course assessment