This course will teach you how to create process maps to identify, measure, analyse and improve business processes. It will introduce you to the various tools used in mapping business processes, such as swim lane diagrams, value stream maps, the SIPOC approach, time value maps, value-add charts and spaghetti diagrams. You will learn which tool to use in a particular phase of DMAIC and how to use them to identify bottlenecks, repetition and delays. This course is for anyone who wants to learn about mapping tools and the correct application technique of process mapping. Enrol now and learn how to create process maps to improve business processes, reduce waste and increase efficiency.
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