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Updated in [October 07th, 2023]

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PSPrinciples is the leader in the development of consultant training This PSP101 course takes the Seven Principles of Professional Services by Shane Anastasi and turns it into practical training that can help you develop your skills in the field Applicable to project managers consultants solution architects and developers this class is a guide on how to take your technical skills and turn them into proactive customer leadership that results in more successful projects happier customers and a more enjoyable experience as a career consultantWith more than 10000 books of the Seven Principles of Professional Services sold you can check out the reviews of this framework at Amazon or our PS Principles website In use by thousands of consultants globally this framework is the benchmark for how to deliver quality consulting services to paying customersThe course outline is based on the Seven Principles of Professional Services which outlines everything a consultant needs in order to succeed in the field:Principle #1:Adapt to Your EnvironmentIn this principle we will teach how a consultant needs to "Read" the project environment in order to adapt to it The state of the SOW the pre-sales cycle and the type of customer all have an impact on how a consultant should go about delivering a service Principle #2:Always Know What "Done" Looks LikeWe will then look at project scope and the dynamics that occur when consultants get too focused on the detail and lose sight of the big picture We will teach a method we call Prescriptive Escalation that helps consultants use their existing technical expertise to lead the customer to the desired adoption of technical best practices when considering business solution optionsPrinciple #3: Manage ExpectationsIn order to manage expectations we have to know what they look like This principles teaches the Anatomy of a Project Expectation and explains how we can proactively manage them more effectivelyPrinciple #4: Have Difficult Conversations EarlyA projects success depends on how well it holds difficult conversations This principle teaches a basic framework of empathy Understanding and Resolution that helps a consultant guide a customer through a difficult conversationPrinciple #5: Think FAAST for QualityConsultants are often measured by the quality of their service but this always done in hindsight This principle looks at how you can determine quality in real-time to make sure that as you deliver your service you can get a pretty good idea if it is being done with qualityPrinciple #6:Participate in the Collective WisdomTo maximize our value as consultants we are free to exploit the collective wisdom for our customers benefit To do that we need to be able to identify and protect the collective wisdom as well as recognize the myriad of ways that we can out it to usePrinciple #7:Engage in Your CareerConsulting is a challenging career It is one of the few jobs were consultants spend more time working for the paying customer than they do with their employer To that end we provide consultants with a view of their ongoing skill progression within the field as well as provide tips and tricks on how to deal with burnout while also keeping themselves engaged!Principle-Led ConsultingWe wrap the class up with a video exercise that shows how the principles work in the real world as well as ask you to identify violations of the principles as they are delivered in a consultant-customer interaction After some final guidance on how to move forward you are done and ready to deliver success to your paying customers For further inquiries drop us an email at udemy@psprinciplescom

We considered the value of this course from many aspects, and finally summarized it for you from two aspects: skills and knowledge, and the people who benefit from it:
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What skills and knowledge will you acquire during this course?
During the Consulting Fundamentals for Project Delivery Consultants course, participants will acquire the following skills and knowledge:
1. The ability to adapt to different project environments by understanding and "reading" the project's scope of work, pre-sales cycle, and customer type.
2. Understanding what "done" looks like in a project and avoiding getting too focused on details by using the Prescriptive Escalation method to lead customers towards adopting technical best practices.
3. Managing expectations by learning the anatomy of project expectations and proactively managing them more effectively.
4. Developing the skills to have difficult conversations early in a project, using a framework of empathy, understanding, and resolution to guide customers through challenging discussions.
5. Thinking FAAST (Fast, Accurate, Appropriate, Secure, and Timely) to ensure quality in real-time and deliver services with high standards.
6. Leveraging collective wisdom to maximize value for customers, including identifying and protecting collective wisdom and utilizing it in various ways.
7. Engaging in a consulting career by understanding ongoing skill progression, managing burnout, and staying motivated.
The course also includes a video exercise that demonstrates how the principles work in real-world scenarios and challenges participants to identify violations of the principles in consultant-customer interactions.
Who will benefit from this course?
The course "Consulting Fundamentals for Project Delivery Consultants" will benefit individuals in various professions, including project managers, consultants, solution architects, and developers.
1. Project Managers: This course will help project managers develop their skills in proactive customer leadership, enabling them to deliver more successful projects and ensure customer satisfaction.
2. Consultants: The course provides practical training on how to adapt to different project environments, manage expectations, and have difficult conversations early. It equips consultants with the necessary skills to excel in their roles and deliver quality consulting services.
3. Solution Architects: Solution architects will benefit from learning how to effectively manage project scope and maintain a focus on the big picture. The course teaches a method called Prescriptive Escalation, which helps architects lead customers towards adopting technical best practices.
4. Developers: The course offers insights on how to think FAAST (Fast, Accurate, Agile, Secure, and Timely) for quality. Developers will learn how to assess the quality of their service in real-time, ensuring that they deliver high-quality solutions to their customers.

Course Syllabus

Introduction

Principle #1: Adapt to Your environment

Principle 2: Always Know What "Done" Looks Like

Principle #3: Manage Expectations

Principle #4: Have Difficult Conversations Early

Principle #5: Think F.A.A.S.T. for Quality

Principle #6: Participate in the Collective Wisdom

Principle #7: Engage in Your Career

Principle Led Consulting