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Updated in [May 25th, 2023]

This ServiceNow Essentials course provides an introduction to the Now Platform user interface and how to configure your instance with guided setup. Participants will learn how to configure inbound actions and notifications, get started with reports, locate resources, design and apply form templates, and gain an overview of Service Catalog administration and lists.

[Applications]
The ServiceNow Essentials course provides a comprehensive introduction to the Now Platform user interface and its features. After completing this course, users should be able to configure their instance with guided setup, configure inbound actions and notifications, get started with reports, locate resources, design form layouts, apply and create form templates, understand Service Catalog administration, and get started with lists. This course provides a great foundation for further exploration of the Now Platform and its capabilities.

[Career Paths]
1. ServiceNow Administrator: ServiceNow Administrators are responsible for configuring, managing, and maintaining the ServiceNow platform. They are responsible for setting up the platform, configuring the user interface, and ensuring that the platform is running smoothly. They also need to be able to troubleshoot any issues that may arise. As the demand for ServiceNow grows, the need for experienced ServiceNow Administrators is increasing.

2. ServiceNow Developer: ServiceNow Developers are responsible for developing custom applications and integrations on the ServiceNow platform. They need to have a strong understanding of the ServiceNow platform and be able to create custom applications and integrations that meet the needs of the organization. As the demand for ServiceNow grows, the need for experienced ServiceNow Developers is increasing.

3. ServiceNow Consultant: ServiceNow Consultants are responsible for providing advice and guidance to organizations on how to best use the ServiceNow platform. They need to have a strong understanding of the ServiceNow platform and be able to provide advice and guidance on how to best use the platform to meet the needs of the organization. As the demand for ServiceNow grows, the need for experienced ServiceNow Consultants is increasing.

4. ServiceNow Trainer: ServiceNow Trainers are responsible for providing training and education to organizations on how to use the ServiceNow platform. They need to have a strong understanding of the ServiceNow platform and be able to provide training and education on how to best use the platform to meet the needs of the organization. As the demand for ServiceNow grows, the need for experienced ServiceNow Trainers is increasing.

[Education Paths]
1. Bachelor of Science in Information Technology: This degree program provides students with the knowledge and skills necessary to design, develop, and manage information systems. Students learn how to use programming languages, databases, and software engineering tools to create and maintain computer systems. Additionally, they learn how to analyze user requirements and develop solutions to meet those needs. This degree is becoming increasingly popular as businesses rely more heavily on technology to stay competitive.

2. Master of Science in Computer Science: This degree program provides students with the advanced knowledge and skills necessary to design, develop, and manage complex computer systems. Students learn how to use programming languages, databases, and software engineering tools to create and maintain computer systems. Additionally, they learn how to analyze user requirements and develop solutions to meet those needs. This degree is becoming increasingly popular as businesses rely more heavily on technology to stay competitive.

3. Master of Science in Information Systems: This degree program provides students with the advanced knowledge and skills necessary to design, develop, and manage information systems. Students learn how to use programming languages, databases, and software engineering tools to create and maintain computer systems. Additionally, they learn how to analyze user requirements and develop solutions to meet those needs. This degree is becoming increasingly popular as businesses rely more heavily on technology to stay competitive.

4. Master of Science in Cybersecurity: This degree program provides students with the advanced knowledge and skills necessary to design, develop, and manage secure computer systems. Students learn how to use programming languages, databases, and software engineering tools to create and maintain secure computer systems. Additionally, they learn how to analyze user requirements and develop solutions to meet those needs. This degree is becoming increasingly popular as businesses rely more heavily on technology to stay secure.