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Updated in [September 27th, 2023]

We considered the value of this course from many aspects, and finally summarized it for you from two aspects: skills and knowledge, and the people who benefit from it: (Please note that our content is optimized through artificial intelligence tools and carefully reviewed by our editorial staff.) What skills and knowledge will you acquire during this course? During this course on Change Management and Release Management, the learner will acquire the following skills and knowledge: 1. Understanding of Change Management: The learner will gain a comprehensive understanding of the Change Management process, including the definition of a change, the importance of logging and tracking changes, and the need for an authorized Change Record. 2. Knowledge of Release Management: The learner will learn about the Release Management process and its goal of successfully releasing planned changes. They will understand the importance of timing, minimizing negative impacts on customers and users, delivering business value, and minimizing the impact on user support teams. 3. Change Control: The learner will acquire skills in change control, including the ability to assess and evaluate proposed changes, determine their impact, and make informed decisions on whether to approve or reject them. 4. Risk Assessment: The course will provide knowledge and skills in conducting risk assessments for proposed changes. The learner will learn how to identify potential risks, assess their likelihood and impact, and develop strategies to mitigate them. 5. Communication and Stakeholder Management: The learner will develop skills in effective communication and stakeholder management during the change and release management processes. They will learn how to engage and involve stakeholders, manage expectations, and communicate changes and releases effectively. 6. Change Implementation: The course will provide knowledge and skills in implementing changes effectively. The learner will learn about change deployment strategies, testing and validation processes, and the importance of documentation and knowledge transfer. 7. Monitoring and Evaluation: The learner will acquire skills in monitoring and evaluating changes and releases. They will learn how to track and measure the success of changes, identify areas for improvement, and make necessary adjustments to ensure continuous improvement. Who will benefit from this course? This course on Change Management and Release Management will benefit individuals working in IT departments or organizations that rely heavily on technology infrastructure and services. Specifically, the following professionals will benefit from this course: 1. IT Managers and Directors: They will gain a comprehensive understanding of change and release management processes, enabling them to effectively plan, implement, and control changes in their IT environments. This knowledge will help them minimize risks, ensure smooth transitions, and maintain high service quality. 2. Change Managers: This course will provide them with the necessary skills and knowledge to effectively manage and control changes in the IT environment. They will learn how to assess the impact of changes, create change records, and ensure that changes are implemented smoothly and without negative consequences. 3. Release Managers: They will learn how to plan and coordinate the release of changes, ensuring that they are delivered at the right time and with minimal disruption to customers and users. They will also gain insights into managing risks associated with releases and ensuring that the intended business value is achieved. 4. IT Service Managers: This course will help them understand the importance of change and release management in delivering high-quality IT services. They will learn how to align changes with business objectives, manage risks, and ensure that changes are implemented in a controlled and efficient manner. 5. IT Support Teams: This course will provide them with an overview of change and release management processes, enabling them to understand the impact of changes on their day-to-day operations. They will learn how to effectively support users during and after changes, minimizing disruptions and ensuring a smooth transition.