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Updated in [May 19th, 2023]

This course provides an introduction to negotiation and conflict resolution from both an academic and practical perspective. Learners will gain an understanding of cognitive heuristics, negotiation strategies, phases of negotiation, common workplace scenarios, explanations for the origins of human conflict, a framework for analysing and resolving conflict, and communication skills. Upon completion, learners will be able to apply the skills and strategies to their own lives. Potential career paths include procurement, sales, social work, commercial or community mediation, and general management.

[Applications]

Suggestions for the Application of this Course


Completing this course can help individuals develop the skills and knowledge necessary to apply negotiation and conflict resolution in their everyday lives. After completing the course, individuals can apply the skills and strategies they have learned to common workplace scenarios, as well as to their personal lives. Additionally, individuals can use the knowledge they have gained to pursue careers in procurement, sales, social work, commercial or community mediation, and general management.

[Career Paths]
1. Procurement: Procurement is the process of obtaining goods and services from external sources. It involves researching, negotiating, and managing contracts with suppliers. As a procurement professional, you will need to have strong negotiation and conflict resolution skills to ensure that the best deals are made for your organization. The demand for procurement professionals is increasing as organizations look to reduce costs and increase efficiency.

2. Sales: Sales professionals need to be able to negotiate and resolve conflicts in order to close deals. They must be able to identify customer needs, understand the customer’s perspective, and be able to effectively communicate their solutions. As technology advances, sales professionals must be able to use digital tools to reach customers and close deals.

3. Social Work: Social workers are responsible for helping individuals and families in need. They must be able to identify and resolve conflicts between individuals and families, as well as between individuals and organizations. Social workers must also be able to negotiate with organizations to ensure that their clients receive the best possible services.

4. Commercial or Community Mediation: Mediators are responsible for helping parties resolve disputes without going to court. They must be able to identify the issues, understand the perspectives of both parties, and be able to negotiate a resolution that is acceptable to both parties. As the demand for mediation services increases, the need for skilled mediators is also increasing.

[Education Paths]
1. Bachelor of Arts in Negotiation and Conflict Resolution: This degree program provides students with a comprehensive understanding of the principles and practices of negotiation and conflict resolution. Students learn how to analyze and resolve conflicts in a variety of contexts, including business, government, and international relations. The program also covers topics such as communication, problem-solving, and decision-making. Developing trends in this field include the use of technology to facilitate negotiations, the use of artificial intelligence to analyze negotiations, and the use of data-driven decision-making.

2. Master of Science in Negotiation and Conflict Resolution: This degree program provides students with advanced knowledge and skills in the field of negotiation and conflict resolution. Students learn how to analyze and resolve conflicts in a variety of contexts, including business, government, and international relations. The program also covers topics such as communication, problem-solving, and decision-making. Developing trends in this field include the use of technology to facilitate negotiations, the use of artificial intelligence to analyze negotiations, and the use of data-driven decision-making.

3. Doctor of Philosophy in Negotiation and Conflict Resolution: This degree program provides students with an in-depth understanding of the principles and practices of negotiation and conflict resolution. Students learn how to analyze and resolve conflicts in a variety of contexts, including business, government, and international relations. The program also covers topics such as communication, problem-solving, and decision-making. Developing trends in this field include the use of technology to facilitate negotiations, the use of artificial intelligence to analyze negotiations, and the use of data-driven decision-making.

4. Master of Business Administration in Negotiation and Conflict Resolution: This degree program provides students with a comprehensive understanding of the principles and practices of negotiation and conflict resolution. Students learn how to analyze and resolve conflicts in a variety of contexts, including business, government, and international relations. The program also covers topics such as communication, problem-solving, and decision-making. Developing trends in this field include the use of technology to facilitate negotiations, the use of artificial intelligence to analyze negotiations, and the use of data-driven decision-making.