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Updated in [September 26th, 2023]

We considered the value of this course from many aspects, and finally summarized it for you from two aspects: skills and knowledge, and the people who benefit from it:
(Please note that our content is optimized through artificial intelligence tools and carefully reviewed by our editorial staff.)
What skills and knowledge will you acquire during this course?During the ITIL 4 Foundation Complete Course, learners will acquire the following skills and knowledge:
1. Understanding of ITIL 4 Framework: Learners will gain a comprehensive understanding of the ITIL 4 framework, including its core concepts and terminologies.
2. ITIL 4 Service Lifecycle: Learners will learn about the ITIL 4 service lifecycle, which includes the processes and best practices utilized in managing IT services.
3. ITIL 4 Evolution: Learners will understand how ITIL 4 has evolved to adopt modern technologies and operational processes in order to improve IT service management.
4. ITIL Certification: Learners will gain knowledge about the ITIL certification process and the requirements for obtaining the ITIL 4 Foundation certification.
5. ITIL Job Roles and Responsibilities: Learners will learn about the various job roles and responsibilities associated with ITIL, including IT executives, IT architects, operations managers, IT audit managers, and more.

Who will benefit from this course?
The ITIL 4 Foundation Complete Course is beneficial for individuals in various professions and with different interests. Specifically, the following groups of people will benefit from this course:

1. IT Executives: IT executives will benefit from this course as it provides a comprehensive understanding of the ITIL 4 framework and its best practices. This knowledge will enable them to enhance the quality of IT service management within their organizations.

2. IT Architects: IT architects will find value in this course as it covers the core concepts and terminologies of the ITIL 4 service lifecycle. This knowledge will help them design and implement IT solutions that align with ITIL principles.

3. Operations Managers: Operations managers can benefit from this course as it equips them with the necessary knowledge to improve operational processes within their IT departments. They will learn how to effectively manage IT services and ensure their alignment with business objectives.

4. IT Audit Managers: IT audit managers will find this course valuable as it provides insights into ITIL frameworks and practices. This knowledge will enable them to assess and evaluate IT service management processes and identify areas for improvement.

5. IT Planners and Consultants: IT planners and consultants can enhance their skills and expertise by completing this course. They will gain a deep understanding of ITIL 4 and be able to provide strategic guidance and recommendations to organizations in terms of IT service management.

6. Database Administrators: Database administrators will benefit from this course as it covers ITIL concepts related to service management. This knowledge will help them ensure the availability, performance, and security of databases within an ITIL framework.

7. ITSM Trainers: ITSM trainers can use this course to enhance their knowledge and understanding of ITIL 4. They can then deliver effective training sessions to individuals and organizations seeking to adopt ITIL practices.

8. Service Delivery Professionals: Service delivery professionals will find value in this course as it provides a comprehensive overview of ITIL 4 and its service lifecycle. This knowledge will enable them to effectively manage and deliver IT services to customers.

9. Quality Analysts: Quality analysts can benefit from this course as it covers ITIL best practices for service management. This knowledge will help them assess and improve the quality of IT services within their organizations.

10. Application Management and Development Teams: Application management and development teams will find this course valuable as it provides insights into ITIL 4 and its impact on application development and management. This knowledge will enable them to align their processes with ITIL principles and deliver high-quality applications.

11. IT Managers: IT managers will benefit from this course as it provides a comprehensive understanding of ITIL 4 and its service lifecycle. This knowledge will help them effectively manage IT services, align them with business objectives, and drive continuous improvement.