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Updated in [September 26th, 2023]

We considered the value of this course from many aspects, and finally summarized it for you from two aspects: skills and knowledge, and the people who benefit from it:
(Please note that our content is optimized through artificial intelligence tools and carefully reviewed by our editorial staff.)
What skills and knowledge will you acquire during this course?During this course, participants will acquire the skills and knowledge necessary to obtain an ITIL certification in less than a week. The course will cover various ITIL concepts and practices, including service strategy, service design, service transition, service operation, and continual service improvement. Participants will learn about IT service management processes, roles, and responsibilities, as well as how to align IT services with business objectives. Additionally, the course will provide guidance on implementing ITIL practices and managing service disruptions. By the end of the course, participants will have the necessary knowledge and skills to pass the ITIL certification exam and become certified ITIL professionals.

Who will benefit from this course?
Professionals working in the IT industry, specifically those involved in IT service management, will benefit from this course. This includes IT managers, IT consultants, IT project managers, IT service desk managers, and IT support staff. Additionally, individuals seeking to enhance their career prospects in the IT field or those interested in gaining a recognized certification in IT service management will find value in this course.