This course is the perfect introduction to IT Management. It provides a clear, practical and organized learning journey, with 40+ lectures and 5 quizzes on the key data center management principles. With 30+ years of experience in the corporate world, the instructor provides practical examples and tips to help you become an indispensable and highly sought after manager. Join now and start learning the management areas you need to excel at for success.

This course offers an in-depth look at the ITIL 4 Foundation framework, providing a comprehensive guide to understanding and implementing the framework into organizational activities. It covers the Four Dimensions, the Guiding Principles, Service Value System, and the IT Service Management Best Practices, with real-life examples and over 240 questions with answers. It is perfect for those starting their ITIL 4 journey or those looking to update their existing knowledge. With 3 hours of content, this course is an invaluable resource for anyone wanting to understand the key concepts of IT and digital service delivery.

This course provides an in-depth look at Service Desk and ITIL fundamentals. With 20 years of experience as an IT professional, the instructor will guide you through the ITILv3 and Service Desk best practices, Service Desk Departments within the organization, and more. You will learn about Incident and Request classification, specific features of performing major Incident resolving, Monitoring/Event management best practices, Problem management, SLA's, 5x8, 24x7 and other work regimes, and how to define requirements for a Service desk and supporting software systems. Join this course to gain the knowledge and skills to make any Service Desk/Helpdesk performance better.

This course is perfect for anyone interested in a career on an IT Service/Help Desk, or for those tasked with setting up a new IT Service/Help Desk. It covers best practices for Service Desk operations, from scoping out work to shift left strategies and team management. With a focus on practical application, this course will provide learners with the skills and knowledge to ensure their Service Desk is set up right to meet the needs of their end users. Learn about ITIL and Service Desk activities, work streams, and more. Questions are always welcome and will be answered by the instructor.