Service Desk and ITIL Fundamentals

Course Feature

Cost

Paid
Provider

Udemy
Certificate

Paid Certification
Language

English
Start Date

2020-02-27
Learners

No Information
Duration

No Information
Instructor

Juan Sebastian Garcia

Add to Favorites

3.5

2,633 Ratings

This course provides an in-depth look at Service Desk and ITIL fundamentals. With 20 years of experience as an IT professional, the instructor will guide you through the ITILv3 and Service Desk best practices, Service Desk Departments within the organization, and more. You will learn about Incident and Request classification, specific features of performing major Incident resolving, Monitoring/Event management best practices, Problem management, SLA's, 5x8, 24x7 and other work regimes, and how to define requirements for a Service desk and supporting software systems. Join this course to gain the knowledge and skills to make any Service Desk/Helpdesk performance better.

Show All

Go to class

Course Overview

❗The content presented here is sourced directly from Udemy platform. For comprehensive course details, including enrollment information, simply click on the 'Go to class' link on our website.

Updated in [July 24th, 2023]

Learners of this course can gain a comprehensive understanding of Service Desk and ITIL fundamentals, as well as the experience and expertise to effectively manage and improve Service Desk performance. Through the course material, which is based on ITILv3 and Service Desk best practices, as well as the instructor's 20 years of experience as an IT professional, learners can gain an understanding of Incident and Request classification, Monitoring/Event management, Problem management, and Service Desk implementation. Learners can also gain the skills to define SLA's, 5x8, 24x7 and other work regimes, and develop a Service desk structure. Ultimately, learners can gain the knowledge and experience to effectively manage and improve Service Desk performance.

Course Syllabus

Instructor

What is ITIL, Concepts, Service Level Agreements

ITIL Concepts, Service Lifecycle

ITIL Processes and Funcions, ITIL Roles, 4 P's of Service Management

ITIL Process and Overview

Service Strategy, Service Design, Service Transition, Service Operations

Service Desk Concepts

Service Desk Operations, Incidents, Categorization, Priority

Show All

Recommended Courses

Taste of Rome

3.7

Udemy 1,606 learners

Learn More

This course is the perfect opportunity to learn the traditional Roman cuisine from a professional Italian chef. You will learn how to make delicious pasta dishes, meats and desserts, all with the focus on the quality of the ingredients and the way they are processed in the kitchen. Even if you don't have any particular skills, you can still attend this course and practice to make it better and better. Come and join them to experience the taste of Rome!

Authentic Italian Cuisine: Spaghetti and bread balls edition

4.5

Udemy 1,545 learners

Learn More

This free course will teach you how to make two classic Italian dishes - spaghetti with tomato sauce and bread balls - that are symbols of Italian cuisine. With simple and inexpensive ingredients, you will be guided step-by-step in the preparation of these dishes, learning the little secrets that make them so special. At the end of the course, you will be able to prepare these recipes as if you were born in Italy and amaze your guests with an all-Italian taste. Join now and learn the magic of Italian cooking!

Italian Cuisine: Spaghetti and bread balls (english dubbed)

4.6

Udemy 479 learners

Learn More

This free course will teach you how to make two classic Italian dishes - spaghetti with tomato sauce and bread balls - that have become symbols of Italian cuisine. With simple and inexpensive ingredients, you will be guided step-by-step in the preparation of these dishes, learning the little secrets that make them so special. At the end of the course, you will be able to prepare these recipes as if you were born in Italy and amaze your guests with an all-Italian taste. Come and learn the Italian cooking magic of transforming two simple ingredients into a work of art!

PizzaMaster - How to make the best pizza dough ever

2.0

Udemy 6,300 learners

Learn More

PizzaMaster is the perfect course for anyone who wants to learn how to make the best pizza dough ever. With step-by-step videos from A to Z, you will learn how to make a light but sturdy pizza dough. This course will teach you the secrets to making the smoothest dough, so you can make the perfect pizza every time. Don't miss out on this opportunity to become a PizzaMaster and make the best pizza dough ever!