ITIL Help Desk Operations: Best Practices

Course Feature

Cost

Paid
Provider

Udemy
Certificate

Paid Certification
Language

English
Start Date

2023-06-07
Learners

No Information
Duration

No Information
Instructor

Mark Grey

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4.5

2,342 Ratings

This course is perfect for anyone interested in a career on an IT Service/Help Desk, or for those tasked with setting up a new IT Service/Help Desk. It covers best practices for Service Desk operations, from scoping out work to shift left strategies and team management. With a focus on practical application, this course will provide learners with the skills and knowledge to ensure their Service Desk is set up right to meet the needs of their end users. Learn about ITIL and Service Desk activities, work streams, and more. Questions are always welcome and will be answered by the instructor.

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ITIL Help Desk Operations: Best Practices

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Course Overview

❗The content presented here is sourced directly from Udemy platform. For comprehensive course details, including enrollment information, simply click on the 'Go to class' link on our website.

Updated in [July 24th, 2023]

Learners of this course can gain a wealth of experience and expertise in ITIL Help Desk Operations. They will learn how to scope out their work, understand ITIL and Service Desk activities, analyze typical work streams, implement a shift left strategy, and manage their team effectively. Additionally, they will gain practical application skills to ensure their Service Desk is set up to meet the needs of their end users. With the instructor's focus on practical application and their willingness to answer any questions, learners can be sure to gain the knowledge and skills necessary to succeed in their IT Service / Help Desk career.

Course Syllabus

Introduction

Scoping out the design of Service Desk

Areas of service desk

Summary

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