IT Service Management with ITIL 4 Foundation -Full Training

Course Feature

Cost

Paid
Provider

Udemy
Certificate

Paid Certification
Language

English
Start Date

2023-05-04
Learners

No Information
Duration

No Information
Instructor

EL MAQTBA

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4.1

16,143 Ratings

This course offers an in-depth look at the ITIL 4 Foundation framework, providing a comprehensive guide to understanding and implementing the framework into organizational activities. It covers the Four Dimensions, the Guiding Principles, Service Value System, and the IT Service Management Best Practices, with real-life examples and over 240 questions with answers. It is perfect for those starting their ITIL 4 journey or those looking to update their existing knowledge. With 3 hours of content, this course is an invaluable resource for anyone wanting to understand the key concepts of IT and digital service delivery.

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IT Service Management with ITIL 4 Foundation -Full Training

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Course Overview

❗The content presented here is sourced directly from Udemy platform. For comprehensive course details, including enrollment information, simply click on the 'Go to class' link on our website.

Updated in [July 24th, 2023]

Learners of this course will gain a comprehensive understanding of the ITIL 4 Foundation framework and how to implement it into their organization. They will gain experience in the Four Dimensions of Service Management, the Service Value System, and the IT Service Management Best Practices. They will also gain expertise in the Guiding Principles, Governance, Service Value Chain, and Continual Improvement. With real-life examples, 3 exams, and +240 questions with answers, learners will be well-equipped to apply their knowledge to their organization and help it embrace the new service management culture.

Course Syllabus

Introduction

Concepts of Service Management

The Four Dimensions of Service Management

The Service Value System

The 34 ITIL Practices

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