IT Service Management (ITSM) Explained - ITIL

Course Feature

Cost

Free
Provider

Youtube
Certificate

No Information
Language

English
Start Date

2022-09-02
Learners

No Information
Duration

No Information
Instructor

Laurence Tindall

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2.0

6,825 Ratings

This course is perfect for anyone looking to learn more about IT Service Management (ITSM). Laurence Tindall explains what ITSM is, how it can benefit you and your organization, and the most common ITSM processes such as Incident Management, Service Request Management, Problem Management, and Change Management. Learn how to properly plan for the implementation of IT changes, whilst assessing the potential risks. Get the knowledge you need to ensure that IT services are up and running smoothly. Click now to get started!

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IT Service Management (ITSM) Explained - ITIL

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Course Overview

❗The content presented here is sourced directly from Youtube platform. For comprehensive course details, including enrollment information, simply click on the 'Go to class' link on our website.

Updated in [July 24th, 2023]

Learners of this course can gain a comprehensive understanding of IT Service Management (ITSM) and the ITIL framework. They will learn about the various processes involved in ITSM, such as Incident Management, Service Request Management, Problem Management, and Change Management. They will also gain experience in assessing potential risks associated with IT changes, and in carrying out root cause analysis. With this knowledge and experience, learners will be able to effectively manage IT services and ensure that they are running smoothly.

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