Introduction to Service Management with ITIL 4

Course Feature

Cost

Paid
Provider

Udemy
Certificate

Paid Certification
Language

English
Start Date

2022-10-05
Learners

No Information
Duration

No Information
Instructor

Jason Dion • 1 Million+ Enrollments WorldwideDion

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4.5

129,864 Ratings

This course provides an introduction to service management and the ITIL® framework, which is used in government, commercial, and non-profit organizations. It covers core concepts such as creating value, service offerings, service relationships, achieving outcomes, managing costs, mitigating risks, and measuring the utility and warranty of a given service. As a bonus, there is a section dedicated to the new ITIL4 Foundation certification exam. Upon completion of this course, you will earn 2 CEUs towards the renewal of your CompTIA certifications. Don't miss this opportunity to learn about service management and the ITIL framework and earn CEUs towards your certifications.

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Introduction to Service Management with ITIL 4

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Course Overview

❗The content presented here is sourced directly from Udemy platform. For comprehensive course details, including enrollment information, simply click on the 'Go to class' link on our website.

Updated in [July 24th, 2023]

By taking this course, learners can gain a comprehensive introduction to service management and the ITIL 4 framework. They will learn the core concepts of creating value, service offerings, service relationships, achieving outcomes, managing costs, mitigating risks, and measuring the utility and warranty of a given service. Additionally, learners will gain an understanding of the key elements, concepts, and terminology used in ITIL, and how operations move between each activity and process to create value in the service value system. Finally, learners will also be able to earn 2 CEUs towards the renewal of their CompTIAA+, Network+, Security+, Linux+, Cloud+, PenTest+, CySA+, or CASP+ certifications.

Course Syllabus

Introduction

Service Management

The Basics of ITIL 4 (BONUS SECTION)

Practice Exam

Conclusion

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