Bringing ITSM and ITIL to Life!

Course Feature

Cost

Free
Provider

Udemy
Certificate

No Information
Language

English
Start Date

2021-05-07
Learners

No Information
Duration

No Information
Instructor

Trevor Wilson

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4.1

2,694 Ratings

This course session is perfect for anyone working in IT, customer service, or business executives. It comprises of 5 lessons, presented by Trevor Wilson, an approved Axelos/PeopleCert accredited ITIL trainer. He demonstrates a wealth of real life ITSM experience in the workplace, using analogies and examples for enhanced student understanding. The lessons focus on identifying opportunities for improvement in the workplace, adopting modern thinking principles, defining service outputs, outcomes, value, and typical mistakes made when implementing ITIL best practice principles. Click now to learn how to transform theory into practical business benefit and 'walk the talk' of ITSM!

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Course Overview

❗The content presented here is sourced directly from Udemy platform. For comprehensive course details, including enrollment information, simply click on the 'Go to class' link on our website.

Updated in [July 24th, 2023]

Learners of this course can gain a wealth of experience and expertise in ITSM and ITIL. They will learn how to identify opportunities for improvement in the workplace, adopt modern thinking principles, methodologies, techniques and practices, and define service outputs, outcomes, value, the band of service visibility and line of service interaction. They will also gain an understanding of typical mistakes made when implementing ITIL best practice principles, and the importance of promoting business context, relevancy and meaning. With the help of Trevor Wilson's real life experience and analogies, learners will be able to apply the knowledge they gain from this course to their own workplace.

Course Syllabus

Setting the Scene

The Modern World

The Customer Journey

Implementing ITIL

Risk Assessment

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