This course session is perfect for anyone working in IT, customer service, or business executives. It comprises of 5 lessons, presented by Trevor Wilson, an approved Axelos/PeopleCert accredited ITIL trainer. He demonstrates a wealth of real life ITSM experience in the workplace, using analogies and examples for enhanced student understanding. The lessons focus on identifying opportunities for improvement in the workplace, adopting modern thinking principles, defining service outputs, outcomes, value, and typical mistakes made when implementing ITIL best practice principles. Click now to learn how to transform theory into practical business benefit and 'walk the talk' of ITSM!
ITIL 4 Introduction
4.4
Udemy16,179 learners
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This ITIL 4 Introduction course is the perfect way to get a head start on the ITIL 4 Foundation certification. Presented by Trevor Wilson, an Axelos/PeopleCert accredited ITIL trainer, this MP4-video format course provides an extract from the complete ITIL 4 Foundation eLearning certification course. It covers topics such as Setting-the-scene, Introducing ITIL 4 and a sample of mock exam questions. Get a comprehensive overview of the key concepts of ITIL 4 and get ready to take the ITIL 4 Foundation certification.
ITSM - What is it? Introduction to IT Service Management
2.0
Youtube340,624 learners
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IT Service Management (ITSM) is a dynamic way to manage all IT services in a way that meets the needs of a business and mitigates problems. In this video, Sarah will teach you about ITSM and how it can help businesses of any size. You don't need to be an IT professional or have a business degree to understand or implement these valuable techniques. SysAid provides fit-for-purpose ITSM technology, making all aspects of your IT service faster and less manually intensive. Learn how to save money and help your business run more efficiently with ITSM. Check out SysAid’s help desk and ITSM software today!
IT Service Management (ITSM) Explained - ITIL
2.0
Youtube6,825 learners
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This course is perfect for anyone looking to learn more about IT Service Management (ITSM). Laurence Tindall explains what ITSM is, how it can benefit you and your organization, and the most common ITSM processes such as Incident Management, Service Request Management, Problem Management, and Change Management. Learn how to properly plan for the implementation of IT changes, whilst assessing the potential risks. Get the knowledge you need to ensure that IT services are up and running smoothly. Click now to get started!
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