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Updated in [May 19th, 2023]

This course provides team leaders with the necessary skills to effectively manage conflicts in the workplace. It covers the various sources of workplace conflict and the strategies and processes of conflict management. Through assessment quizzes, team leaders can evaluate their understanding of the material and identify areas for improvement.
Possible development paths for learners of this course include becoming a team leader, a conflict resolution specialist, or a human resources manager. Learners can also use the skills they learn in this course to become better communicators and problem solvers in any field.
Learning suggestions for learners include taking courses in communication, problem solving, and negotiation. Additionally, learners should practice their conflict management skills in real-world scenarios and seek feedback from colleagues and mentors. They should also stay up to date on the latest research and trends in conflict management.