Managing conflict with skill and confidence

Course Feature

Cost

Paid
Provider

Udemy
Certificate

Paid Certification
Language

English
Start Date

2019-04-09
Learners

No Information
Duration

No Information
Instructor

Skill BoostersBarry Winbolt

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4.7

5,700 Ratings

This course will give you the skills and confidence to manage conflict in the workplace. Learn how to prevent and resolve disputes, build trust and create positive outcomes. With 30 years of experience, trainer and mediator Barry Winbolt will provide a comprehensive toolkit for handling conflict with ease. Learn how to identify patterns of conflict, intervene before it escalates, and turn disagreements into constructive conversations. Gain the skills to be a leader and set yourself apart from the pack.

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Managing conflict with skill and confidence

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Course Overview

❗The content presented here is sourced directly from Udemy platform. For comprehensive course details, including enrollment information, simply click on the 'Go to class' link on our website.

Updated in [August 18th, 2023]

Skills and Knowledge:
This course will equip participants with the skills and knowledge to effectively manage conflict and disputes with confidence. Participants will gain an understanding of the framework for handling conflict, the patterns of conflict and how it escalates, how to intervene in a dispute between others, the key communication steps needed to resolve a conflict, how to avoid confrontation and deadlock, and how to move from confrontation to constructive conversations. Additionally, participants will gain an understanding of the pitfalls that cause conflict and the importance of early intervention.
Professional Growth:
This course contributes to professional growth by providing a comprehensive toolkit for managing conflict with skill and confidence. It offers a framework for handling disputes, an understanding of the patterns of conflict and how it escalates, and key communication steps for resolving a conflict. It also provides strategies for avoiding confrontation and deadlock, and for moving from confrontation to constructive conversations. By the end of the course, participants will have a better understanding of conflict and the ability to tackle it effectively, which will help them to build strong, constructive working relationships and improve the overall performance of their team, group or department.
Further Education:
This course is suitable for preparing further education as it provides a comprehensive toolkit for creating positive outcomes through conversations that build trust rather than dividing people. It also provides a framework for handling conflict and disputes with confidence, as well as key communication steps needed to resolve a conflict. Additionally, it explains how to avoid confrontation and deadlock, and how to move from confrontation to constructive conversations. All of these skills are essential for further education.

Course Syllabus

Introduction to Conflict

Models and Stages of Conflict and Dispute

Stepping In

How to Calm Things Down

Handling Yourself Around Conflict

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