❗The content presented here is sourced directly from Udemy platform. For comprehensive course details, including enrollment information, simply click on the 'Go to class' link on our website.
Updated in [August 18th, 2023]
Skills and Knowledge:
By taking this course, participants will acquire the skills and knowledge to prevent, reduce, and reverse the escalation of conflict, handle full-blown conflict, and recover from the effects of a conflict-induced relationship breakdown. They will learn the sources of conflict, how to listen, the effect of personalities on conflict, ways people resist imposed ideas, the signs and stages of conflict escalation, steps for de-escalating conflict, strategies for resolving conflict, five ways to handle conflict, and how to recover a broken (workplace) relationship. Additionally, participants will create a Conflict Log to record their observations, successes, and struggles, and receive support from other students and the tutor.
Professional Growth:
This course contributes to professional growth by providing participants with the tools and strategies to effectively manage conflict in the workplace. It covers topics such as the sources of conflict, how to listen, the effect of personalities on conflict, strategies for resolving conflict, and how to recover a broken workplace relationship. Additionally, participants will have the opportunity to keep and share aspects of their Conflict Log with other students and their tutor, and receive support and guidance from their tutor, Dr. Mike Clayton, who has 15 years of experience in teaching conflict management. Finally, the course also offers an unconditional, no-questions-asked, 30-day money-back-in-full guarantee, so participants can assess the validity of the material in their own culture.
Further Education:
This course is suitable for preparing further education as it provides the tools and strategies needed to effectively manage conflict in the workplace. It covers topics such as the sources of conflict, how to listen, the effect of personalities on conflict, strategies for resolving conflict, and how to recover a broken workplace relationship. Additionally, the course is led by Dr. Mike Clayton, a senior manager at Deloitte with 25 years of experience in business and 15 years of experience teaching conflict management. The course also offers an unconditional, no-questions-asked, 30-day money-back guarantee, as well as support from the instructor and other students.
Course Syllabus
Introduction to Your Conflict Management Course
Understand the Keys to Conflict
How Misunderstandings Arise... and the Solution
Personality Types in Conflict
Escalation of Conflict
De-escalating Conflict
Closing Section