Customer Service English Essentials

Course Feature

Cost

Paid
Provider

Udemy
Certificate

Paid Certification
Language

English
Start Date

2019-01-04
Learners

No Information
Duration

No Information
Instructor

Luke Priddy

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4.7

15,599 Ratings

Are you a non-native English speaker who deals with English-speaking customers daily? Do you find it difficult to express yourself clearly and help customers resolve their problems? This course is designed to help you gain the confidence and English expressions needed to handle even the most difficult clients. You will learn common English expressions, vocabulary, intonation and stress to give your spoken English a more native sound. Each lesson is designed to prepare you for nearly every situation you may face, from keeping an angry customer calm to explaining steps in a detailed process. With practice, your ability to deal with challenging situations and customers in English will improve dramatically. Sign up now and master the craft of communicating with customers naturally and effectively!

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Course Overview

❗The content presented here is sourced directly from Udemy platform. For comprehensive course details, including enrollment information, simply click on the 'Go to class' link on our website.

Updated in [August 13th, 2023]

Skills and Knowledge Acquired:
By taking this course, learners will acquire the skills and knowledge necessary to communicate effectively with English-speaking customers. This includes learning common English expressions, vocabulary, intonation, and stress to give spoken English a more native sound. Learners will also gain the confidence to handle challenging customer situations and be able to explain detailed processes. Additionally, learners will be able to practice what they learn and replay lessons to ensure mastery of the material.

Contribution to Professional Growth:
This course contributes to professional growth by providing non-native English speakers with the confidence and English expressions needed to effectively communicate with English-speaking customers. Through the course, participants will learn common English expressions, vocabulary, intonation, and stress to give their spoken English a more native sound. Additionally, the course focuses on a single aspect of a particular skill in each lesson, allowing participants to go at their own pace and practice what they learn. By completing this course, participants will be able to communicate with customers naturally and effectively, improving their ability to handle challenging situations.

Suitability for Further Education:
This course is suitable for preparing further education as it provides learners with the necessary English expressions and vocabulary to effectively communicate with customers in a professional manner. It also provides learners with tips on intonation and stress to give their spoken English a more native sound. Additionally, the course focuses on a single aspect of a particular skill in each lesson, allowing learners to go at their own pace and practice what they learn.

Course Syllabus

Introduction

Greeting Customers

Follow-up Questions

Explaining a Service

Doing a Walkthrough

Communication Gaps

Angry Customers

When They Need to Wait

Passing to Others

Correcting a Misunderstanding

When It’s the Customer’s Fault

Making Exceptions

Saying Goodbye

Course Summary

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