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Updated in [July 27th, 2023]
How can this course benefit you and your career goals?
This Active Directory Training For Entry Level Help Desk course can benefit an individual's career goals by providing them with the necessary skills and knowledge to become a successful help desk technician. The course will teach the individual how to manage and troubleshoot Active Directory, which is a critical component of any IT infrastructure. The individual will also learn how to create and manage user accounts, as well as how to configure and maintain security settings. By mastering these skills, the individual will be able to provide better customer service and support to their organization. Additionally, the individual will be able to better understand the IT infrastructure of their organization, which will help them to better identify and resolve any issues that may arise.
What skills and knowledge will you acquire during this course?
This course will provide learners with the skills and knowledge necessary to become an entry-level help desk technician. Learners will gain an understanding of Active Directory, including how to create and manage user accounts, configure group policies, and troubleshoot common Active Directory issues. Additionally, learners will learn how to use various tools and techniques to troubleshoot and resolve IT issues. They will also gain an understanding of the IT support process, including how to document and track IT issues, and how to communicate effectively with customers. Finally, learners will gain an understanding of the IT job market and how to transition from IT support to IT admin roles.
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